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EDI Coupa Debit dispute Set up new supplier or amend existing supplier/AR customer account Other

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Where appropriate, you'll find help request forms that ensure your query is directed to the correct team and contain all of the information we need to assist you further.

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Submit a query to the John Lewis Finance Service Centre

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Select the appropriate query type

EDI Does your query relate to Waitrose or John Lewis orders?

John Lewis What is your reason for contacting John Lewis?

New connection/set up/test Please select the relevant option

New set up / connection

Change existing connection

Test new connection - orders Please select the relevant option

I need a test order

I've not received my test order

I've successfully received my test order

Test new connection - invoices Please select the relevant option

Ready to submit first invoice Select the relevant format for your EDI set up

TRADACOMS

EANCOM (EDIFACT)

Test invoice submitted and awaiting feedback

Feedback received on test invoice

Orders What issue have you encountered?

I haven't received an order

There's an issue with order information

Invoices Please select the relevant option

Submit an invoice

Invoice rejection received

Check for receipt of invoice

TAXCON

Update your EDI contact details

EDI Specifications Please select

Eancom Please select the relevant option

Order cancellation

Order acknowledgements

Advanced shipping notice/ Despatch advice

Weekly stock

Sales reports

Connect

Tradacoms

Mandatory Fields Listing

Waitrose What is your reason for contacting Waitrose?

New set up / connection / testing Please select the relevant option

Brand new set up

Change existing details

Testing for a new connection - orders

Testing for a new connection - invoicing Is this the first time you have tested EDI for invoicing?

Initial test

Subsequent test

Orders

Invoices Please select the relevant option

Submit an invoice

Invoice rejection received

Check for receipt of invoice

Update your EDI contact details

EDI Specifications Please select

Tradacoms Order Specification

Tradacoms Order Acknowledgement Specification

Mandatory Fields Listing

Tradacoms Invoice Specification

Coupa Are you able to login to Coupa?

Yes, I can login to Coupa Do you want to enter an invoice on Coupa or inquire about previous submissions?

Coupa Invoice Inquiry Please select supplier account type

Goods Not For Resale Which action would you like to take?

I would like to view the payment & remittance advice in Coupa

I am unsure of the invoice status in Coupa

I am unable to locate the invoice in Coupa

I would like to view my purchase order in Coupa

I would like to resolve a invoice tax error

Goods For Resale What is your query relating to?

Invoice management Select from the below

Check why an invoice hasn't been paid

Check for Missing Invoice

Editing a GFR Invoice

Purchase Order management Select from the below

Viewing GFR Purchase Orders

Check for Missing PO

Understanding your GFR PO

Other Select from the below

Reconcile Account

Download a Copy of a Debit Note

Booking Holds

Sale or Return/Direct to Customer Select from the below

Understanding SOR or D2C Sale or Return Data Report and Coupa Invoice Lines

Using Sale or Return Purchase Order weekly data in Coupa

Viewing SOR or D2C Purchase orders and SOR Data on Coupa

SOR Self Billing Agreements

Invoice Statuses

I would like to view the payment & remittance advice in Coupa

Viewing Invoices and payment dates

Coupa Invoice Entry Select from the below

Goods Not for Resale Which action would you like to take?

I would like to enter a Core Home Services invoice

I would like to enter a credit

I would like to enter a GNFR invoice Do you have a purchase order number for your invoice?

Yes, I would like to create a GNFR invoice against a purchase order

No, I have been provided with a 17 digit Charge Code

Goods for Resale Select from the below

Converting GFR PO into an Invoice

Create an Invoice (if PO is missing)

Create a GFR Credit Note

Create a GFR Dissection Charged Invoice

Uploading a POD

Submitting OPD Shipping Documents

Create an invoice Overseas Supplier

Convert a Long Line PO into an Invoice

Sale or Return/Direct to Customer Select from the below

Creating SOR or D2C Credit note

Convert an SOR PO into an Invoice

No, I cannot login to Coupa Do you have an active login for Coupa?

If you have received your Coupa Registration email click here

I know my details but require support logging into Coupa

If you have not received your Coupa Registration email and would like to link with JLP on Coupa click here

I want to manage my Coupa CSP account Please select from the following

Merge accounts

Manage my account

Debit dispute Has the debit note been raised for a pricing or quantity mismatch?

Pricing Is the debit note for John Lewis or Waitrose?

Waitrose

John Lewis Have you contacted your Buyer?

No, Buyer has not been contacted

Yes, Buyer has authorised payment

Quantity Is the debit note for John Lewis or Waitrose?

Waitrose

John Lewis

Set up new supplier or amend existing supplier/AR customer account Are you an existing supplier?

No, I'd like to set up Would you like to supply John Lewis or Waitrose?

Set up new supplier: John Lewis

Set up new supplier: Waitrose

I'm in the process of setting up Please select from the following

Guidance on Risk Action Plan in Coupa

Guidance on Sourcing & Due Diligence

I'd like to view the Supplier Due Diligence communication

I'm already a supplier/AR customer What changes would you like to make to your account?

Follow up on a new supplier account request

Change payment terms

Change bank details Is your account GFR/GNFR?

GFR

GNFR

Registered Charity

Change account details What type of account would you like to change?

John Lewis (GFR) Which supplier account details would you like to change?

Change email contact for debits, remittance, AR items and/or POs

Change account name, address and/or email domain Is your supplier account UK based or Overseas?

Overseas account

UK based (home account)

Waitrose (GFR) Which supplier account details would you like to change?

Change: VAT registration number

Change: Account name, address and/or email domain

Change: Email contact for debits, remittance, AR items and/or POs

GNFR supplier account What supplier account details would you like to change?

If you have received your Coupa Registration email click here

GNFR

Change of HMRC CIS (Construction Industry Scheme) Status

AR Customer account

I'd like to register my Charity

I'd like to setup as a One Time Vendor

Other