Supplier Notifications

Supplier Help Portal

We have launched an interactive self-help portal for finance related queries. For access and further details, please visit www.jlpsupplierhelp.co.uk

Change of Address - John Lewis Central Offices

Please note that the address for John Lewis Central Offices is changing. From Monday 1st July 2024, our new address will be 1 Drummond Gate, Pimlico, London, SW1V 2QQ.

As part of our change of address, we have been reviewing any documentation linked to our 171 Victoria Street address - our systems will update to reflect our new address for legal, billing and ship to information from this date.

Please take note of our new address to update your records accordingly from 1 July 2024 to reflect our new legal address

Anti-Fraud Statement

We are aware that the John Lewis Partnership brands (John Lewis and Waitrose) have been used in the past for fraudulent purposes, with imposters posing as our Partners.

Please be aware that we will only ever communicate with you using the @johnlewis.co.uk and @waitrose.co.uk email addresses. We will never ask you to provide goods or services without going through a supplier standards checklist and signing a contract. 

If you receive an email, text or telephone call asking you to pay an account, change your password and/or call an unfamiliar number, please get in touch with your usual Partnership contact directly, outside of the email, text or telephone number used.

Please ensure you verify anything which purports to come from or involve, the John Lewis Partnership.