Supplier Support
Invoice Inquiry
Track and manage submitted invoices using tools like Coupa. These articles cover the most common queries.
Invoice Entry
Guidance on submitting GFR/GNFR invoices, credit notes, and dissection charged invoices.
New Connections
Help with EDI connections, initial setup and ongoing management of your JLP supplier account.
Debit Dispute
Step-by-step guidance on resolving and correcting invoice discrepancies.
Anti-Fraud Statement
We are aware that the John Lewis Partnership brands (John Lewis and Waitrose) have been used in the past for fraudulent purposes, with imposters posing as our Partners.
Please be aware that we will only ever communicate with you using the @johnlewis.co.uk and @waitrose.co.uk email addresses. We will never ask you to provide goods or services without going through a supplier standards checklist and signing a contract.
If you receive an email, text or telephone call asking you to pay an account, change your password and/or call an unfamiliar number, please get in touch with your usual Partnership contact directly, outside of the email, text or telephone number used.
Please ensure you verify anything which purports to come from or involve, the John Lewis Partnership.