Viewing Sale or Return/Direct to Customer purchase orders

Overview

This guide details how to view Sale or Return(SOR)/Direct to Customer(D2C) purchase orders and Sale or Return data on Coupa.

Actions

1. Login to Coupa Supplier Portal and select Orders from the toolbar across the top
   
   
2. Ensure the John Lewis Partnership customer profile is showing for the specific supplier account you are querying
3. Below the Purchase Orders header you will be able to view all issued purchase orders on the supplier account selected for the John Lewis customer profile.
   

   Select the PO number you wish to view for your weekly issued SOR or D2C purchase order full breakdown
4. Once you have selected the purchase order number this will show further detail and enable you to download a full weekly sale or return report linked to this purchase order.

   In order to download a full Excel sale or return report, select the attachment link. Alternatively you can view each individual purchase order line underneath the lines heading.

   On your sale or return report each individual invoice line will be grouped under the purchase order to represent weekly transactions for a specific John Lewis branch and tax code. Sale or return activity under the same grouping will be split into two separate invoice lines on your purchase order: sales activity will be displayed on one invoice line with return activity showing on a separate line.

Next Steps

Once you have downloaded your weekly Excel sale or return data you can review this or alternatively view each purchase order line which is a summative copy of the Excel sales or return report. For a breakdown of each of the headings on this Excel download and individual PO lines visit our ‘Understanding SOR or D2C Sale or Return Data Report and Coupa Invoice Lines’ found here.