Roles & Responsibilites

Product Launch Team

• Product data questions

• Product data amendments/maintenance

• Image amendments 

• Product page amendments/queries

• Main PLP colour amendments 

• Product grouping 

• Why is my product not live queries

• Matching item requests

• Size guides

• Title/Copy amendments 

• Colour swatch amendments

• Mirakl Catalogue training 

• Lets flo account access

• Deletions

productsetup.directtocustomer.sor @johnlewis.co.uk

Buying

• Range queries

• Pricing

• Sales data

• Commercial Terms

• Marketing

Please contact your specific buyer with any of these queries

Supplier Direct

• Integration issues

• Inventory queries (Offers)

• Lead time amendments

• Order queries including carriers

• Mirakl UI queries

Pre go live:

supplierdirectonboarding @johnlewis.co.uk

Post go live:

supplier.direct.mirakl@johnlewis.co.uk

Returns Centre

• Returns

jlpsaleorreturn@gxo.com