Support Material
Navigation
Mirakl - Commission
Mirakl Statuses & Rejection Reasons
Product statuses are tracked in the Catalog Manager using three types: Validation, Acceptance, and Synchronization.
In your main Catalog Manager view, you can see the overall status of a product:
Clicking into a product will give you more detailed status information:
Validation Status
• The initial validation check is done by Mirakl as soon as your products are uploaded. This is based on the mandatory product data.
• Possible values:
- Pending: Your product data is New, Valid and will now be reviewed by us.
- Invalid data: Your product data is not compliant and your data will not be reviewed. Examples include missing product name or main image file type not valid.
Acceptance Status
• Indicates if your product has been approved or requires changes.
• Possible values:
- Pending: Your product is awaiting review.
- Changes Required: After review, your product has been rejected and requires updates due to quality issues. Examples of rejection reasons include:
Rejection Reasons Table
| Rejection Reason | What does it mean? | Example Rejection Comment | How to fix |
Issue with quality of image(s) |
Your images do not follow the JL guidelines |
The main image must be a cut out of the product, clearly identifiable, on a plain background featuring no props |
Reupload correct imagery |
There is an issue with data quality |
Your product data is either missing recommended attributes or has incorrect values |
Please provide Material Type |
Reupload your product template with the required data |
Inconsistent value in variant group |
Some attributes within a variation must be the same for all items within the Variant Group |
Your product composition is not consistent across all items within the Variant Group |
Reupload correct product composition data |
Inconsistent size in variant group |
The sizes within a Variant Group are not consistent with each other |
The sizes selected must be of the same type for all SKUs within a Variant Group |
Reupload your products with correct sizes |
Inconsistent values in colour group |
Some attributes within a colour group are not consistent |
Your Supplier Colour names ‘Forest Green’ and ‘Emerald Green’ share the same Standard Colour ‘Green Mid’ |
Reupload with unique Standard Colour names per Supplier Colour name |
Multiple inconsistencies for attributes |
Your data contains multiple errors |
Your product composition is not consistent across all items within the Variant Group. Your Supplier Colour names ‘Ocean Blue’ and ‘Navy Blue’ share the same Standard Colour ‘Blue Mid’ |
Reupload with correct data |
Product category not agreed with JLP buying team |
You are not permitted to upload products under that category |
Product category not agreed with JLP buying team |
Contact the buying team regarding permitted categories |
Incorrect category used |
You have used the incorrect category for your products |
Please reupload under Women’s Sandals |
Reupload using the correct category and product template |
Existing wholesale products |
Your products already exist on our system under wholesale. EANs cannot be published multiple times |
Your products already exist on our system under wholesale therefore cannot be accepted through D2C |
Contact the buying team regarding wholesale lines |
Inconsistent Standard Colour per Supplier Colour |
Your Supplier Colour must be matched consistently with the Standard Colour within a Variant Group |
Please ensure all products with Supplier Colour: Burgundy have the same Standard Colour |
Reupload your data with consistent Standard Colours |
Product temporarily suspended from sale |
Your products have been suspended from sale |
Your products have been suspended from sale |
Contact the buying team for more information |
John Lewis account currently not set up |
Your account is not fully set-up therefore we cannot accept your products yet |
Your products will be accepted once JL contract is confirmed |
Complete any outstanding account set-up tasks. If all complete, no action is required. |
Synchronisation Status
• Shows if the accepted product has successfully integrated into our systems
• Possible values:
- Pending: We have accepted your product and it is synchronising with our systems.
- Published: Your accepted product has synchronised with our systems and will begin the online set-up process.
Please note - ‘Published’ does not directly mean your product is live on the website.