Support Material

Supplier Portal Guidelines and Image Requirements

 

Asset Upload Portal

Our new portal is now live! Please access via the below link.

https://supplier.jlp.letsflo.io

You can download this pack for guidance on how to use the portal, or alternatively, use the help chat function within the Letsflo site itself. 

 

Please use this portal for uploading: 

 o New images required for upcoming launches

 o Replacement images for products that are already live

 o Additional images (such as lifestyle/model shots) to be added online

 o Videos and PDFs required for launch

Note, JL will no longer accept any assets sent over to them via email or WeTransfer. All images, videos and PDFs must be uploaded for the portal.

 

Timelines for imagery being processed are:

 o New images take approx 4 working days for artworking to be completed, and will go live when all information and stock is available

 o Replacement images should update online in 4 working days

 o Additional images take between 1 and 2 weeks to be visible online, and longer during peak

 o Videos can take between 1 and 2 weeks to show online, and longer during peak

If you want images/videos taken down/removed, please let the relevant Product Launch team know the stock number and image so this can be actioned.

 

Image Requirements

The full style guidelines can be requested via the teams if needed. 

Naming Requirements:

Main images are to be named just the EAN/Stock/Model Number.

Up to 10 additional images ('alt' images) to be named EAN/Stock/Model Number followed by an order "_1" or " (1)"

Main image: 12345678

Alt image 1: 12345678_1 or 12345678 (1)

Alt image 2: 12345678_2 or 12345678 (2)

Alt image 3: 12345678_3 or 12345678 (3)

 

Sizing & Additional Requirements:

All images should have a resolution of between 800x800 and 7000x7000 pixels.

Images should be provided in JPEG (preferred) or TIFF format

Failure to provide images in the requested formats will lead to these images being rejected and you'll be asked to provide as per the requirements.

Portrait (3:4) should be the main format for imagery that is provided. Square crops can be accepted, however landscapes (especially for main images) are likely to be rejected or reformatted, potentially affecting the quality of the image.

 

Video Requirements

1. Video format required: MP4.

2. The video must be named: ‘stocknumber_vid1’ e.g ‘22459721_vid1’ or ‘EANnumber_vid1’ ‘5038775985852_vid1’

3. Videos must not contain any visual hyperlinks to external websites.

4. Videos must not include the brand logo or name at any point.

5. The video ratio should be 16:9 or 1280 pixels by 720 pixels. No file size can be specified due to varying video duration.

 

 

PDF Requirements

All details on PDFs can be found at the designated page on this site